RETURNS & REFUNDS POLICY

We want you to adore your MARA piece. If something isn't right, we're here to help.

Change of Mind — Ready-to-Ship Items

We offer a 30-day return period on ready-to-ship items. [CONFIRM — 30 days] If you change your mind, you may return your item for a refund, exchange or store credit, provided that:

• You contact us within 30 days of delivery to request a return authorisation;
• The item is returned unworn, in its original condition, with all original packaging and any certificates;
• The item is not a custom, made-to-order, engraved or resized piece (see below).

Once your return is received and inspected, your refund will be processed to your original payment method within 5 business days. Return shipping must be fully insured and tracked; we recommend contacting us first so we can guide you on safe return shipping. Return shipping costs are the customer's responsibility for change-of-mind returns.

Custom, Made-to-Order & Personalised Pieces

Pieces that are made to order, made to your specifications (including your chosen carat weight, metal or size), engraved, or otherwise personalised are final sale and cannot be returned or exchanged for change of mind. This does not affect your rights under the Australian Consumer Law if the item is faulty.

Faulty Items — Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• Minor problems: we will repair the item free of charge within a reasonable time. If we cannot, you may choose a refund or replacement.
• Major problems: you may choose a refund, a replacement, or to keep the item and receive compensation for any drop in its value.

Nothing in this policy limits your rights under the Australian Consumer Law. For more information, visit the ACCC at www.accc.gov.au.

How to Start a Return

Email us at [YOUR EMAIL] with your order number and the reason for return. We will reply with a return authorisation and instructions for insured return shipping. Please do not ship any item back without authorisation, as uninsured or unauthorised returns cannot be accepted.

How to Initiate a Return To start a return, please contact us at agibo2020@yahoo.com or call +61 476 767 237 during business hours (Monday–Saturday, 10:00 AM–7:00 PM).