Refund policy

MARA Bridal Luxury Jewellery — Returns & Refunds

We want you to love your MARA jewellery. If something isn't right, we're here to help.

14-Day Returns — Ready-to-Ship Jewellery

MARA offers a 14-day change-of-mind return period for eligible Ready-to-Ship jewellery.

Please contact us within 14 days of receiving your order to request a return authorisation.

Items must be unworn, unaltered and in their original condition, with the original packaging and any certificates supplied.

For approved change-of-mind returns, customers are responsible for insured, tracked return shipping. Please do not return an item without prior authorisation.

Approved refunds are issued to the original payment method following inspection. The time taken for funds to appear may depend on your payment provider.

Custom & Made-to-Order Jewellery

Custom-designed, made-to-order, engraved, resized and personalised jewellery is not eligible for change-of-mind returns or exchanges.

Faulty Goods & Australian Consumer Law

Your rights under the Australian Consumer Law are not limited by this policy.

Where goods fail to meet applicable consumer guarantees, customers may be entitled to a repair, replacement, refund or other remedy as required by law. For a major failure, customers generally have the right to choose a refund or replacement.

Our 14-day change-of-mind conditions and exclusions do not restrict these statutory rights.